Executive, Case Resolution Recruitment Notice

***We strongly encourage you to read the whole circular prior to applying***

Company: NEXT Ventures Ltd

Location: The Pearl Trade Center, 6th & 8th Floor, Cha-90/3 Pragati Sarani, North Badda, Dhaka 1212.

Position: Executive, Case Resolution

Vacancy: 03

Job Nature: Full-Time

Office Hours: 
8:30 am - 5:30 pm

11.00 am - 8.00 pm

Weekend: 2 days

Deadline:  Jan 31, 2025

Compensation & Benefits:

• Salary: BDT 30,000
• Bi-Annual Salary Increment (Eligibility Condition Applies)
• Bi-Annual Performance Bonus (Eligibility Condition Applies)
• 2 Times Yearly Festival Bonus (Eligibility Condition Applies)

Company Overview:

NEXT is a global fintech group. We own & operate FundedNext, a leading prop trading platform, and are expanding into the CFD brokerage industry.

We are a team of 450+ diverse professionals operating across 5 countries, serving over 220,000+ daily active traders from 170+ countries.

Job Overview:

As a Executive, Case Resolution you will play a crucial role within our Business Development team, focusing on efficient issue resolution and streamlining operational processes. You will work closely with internal teams and external stakeholders to address complex challenges, implement effective solutions, and enhance client satisfaction. This role requires proactive problem-solving, strategic thinking, and a commitment to maintaining the company’s reputation on a global scale. Be part of a dynamic team that values excellence and continuous improvement in every aspect of operations.

Job Responsibilities:

• Investigate and resolve client cases, ensuring compliance with company policies and maintaining high levels of client satisfaction.
• Communicate effectively with clients to understand their issues and provide timely updates and solutions via email or other communication platforms.
• Collaborate with internal teams to gather information and develop appropriate resolutions for client issues.
• Prepare comprehensive reports and documentation on resolved cases, maintaining records for future reference.
• Continuously improve case resolution processes by identifying areas for enhancement and suggesting actionable improvements.
• Assist in developing streamlined communication processes to improve clarity and efficiency.
• Escalate complex or unresolved cases to relevant stakeholders for investigation or decision-making.
• Support the team with daily tasks, working collaboratively to ensure smooth operations and issue resolution.

Qualifications:

• Graduates from any discipline can apply.
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
• Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.
• Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
• Ability to work independently as well as collaboratively in a team environment.
• Exceptional attention to detail and organizational abilities to manage multiple cases simultaneously.
• Proficiency in using relevant software tools and systems for documentation, tracking, and reporting.
• Previous experience in issue resolution, dispute resolution, client experience or a similar role will receive priority. 

Experience:

• 1 year of experience in a relevant field will receive priority. But freshers with dedication to work are encouraged to apply.

Competencies We Expect:

• Strong communication skills, both verbal and written, for effective stakeholder engagement.
• Proficiency in issue resolution and case management processes.
• Ability to work collaboratively within a team and independently when necessary.
• Strong leadership and decision-making abilities.
• Initiative-taking with a proactive approach to challenges.
• Excellent planning, organization, and time management skills.
• Analytical and critical thinking skills for effective problem-solving.
• Openness to learning and adapting in a fast-paced environment.

Additional Skills and Expectations:

• A strong extracurricular record will be highly regarded.
• Commendable report preparation and data analysis skills are a valuable addition.
• Advanced Excel and Google Sheets knowledge is expected and will be a key consideration.

What We Can Offer You:

Food & Beverage:

• Subsidized Lunch
• Free Afternoon Snacks
• Unlimited Tea & Coffee

Entertainment:

• Annual Retreats
• Honeymoon Package For Newly Weds
• Birthday Leave
• Celebration of Events & Occasions  
• Relax & Sports Zone
• Game Night

Games We Play:

Ø  Indoor Games: 

• Billiard, Foosball, PlayStation, etc.

Ø  Outdoor Games:

• Football, Cricket, Badminton etc.

Learning Opportunities:

• Quarterly Reviews & Feedbacks
• Training & Development By Organization Assigned Consultants
• An Environment That Fosters Accelerated Growth & Training

Employee Centric Policies:

• Leave Policy
• Performance Management System
• Work-Life Benefits