Job Overview

The role of Executive, Community Management will build and manage relationships with NEXT Ventures online communities, engage with them through social media platforms and moderate user-generated content. The individuals will also aim to increase engagement and loyalty among the communities.

Key Responsibilities

• Create graphical/written content for various communities.
• Write catchy and persuasive captions for various contents.
• Post & schedule content properly across multiple platforms.
• Conduct regular meetings with clients to collect feedback.
• Onboard potential partners and maintain proper communication.
• Collaborate with onboarded partners to host events worldwide.
• Manage external and internal communities.
• Engage with clients and guide them through.
• Write engaging sales copy for landers.
• Collaborate with the Analyst, Marketing, and Customer Support Team to develop a variety of content ideas.
• Stay updated on trends and competitors.

Required Qualifications

• Excellent communication skills - Ability to communicate effectively in English with the online communities through various channels, including social media, messaging, email and video calling.
• Open to learning and adapting to new skill sets - Need to have the ability to learn anything fast, and have the mindset for continuous learning. Need to be able to adapt to new market trends and follow through accordingly.
• Marketing and social media expertise - Understanding of marketing and social media principles to create engaging content, monitor social media platforms, moderate user-generated content, and engage with the community.
• Analytical mindset - Ability to analyze social media metrics and community engagement data to identify trends and make data-driven decisions and recommendations.
• Project management abilities - Capability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines while collaborating with cross-functional teams.
• Relationship-building skills - Capability to build and maintain relationships with Partners and the online communities, respond to inquiries, resolve conflicts, and provide assistance when needed. 
• Technical proficiency - Familiarity with social media platforms and analytics tools to manage and optimize community engagement. Being tech savvy and hands-on experience with AI Tools like ChatGPT, and Midjourney is a plus.
• Creative thinking - Ability to develop innovative ideas to increase community engagement, develop campaigns, and enhance the brand's online presence.

Preferred Skills

• Ability to work independently and remain self-motivated, ensuring tasks are completed with minimal supervision.
• Commitment to maintaining accuracy and delivering high-quality results under tight deadlines.
• Creative problem-solving abilities with a proactive approach to identifying innovative solutions.
• Strong interpersonal skills with the ability to build relationships in diverse environments.
• A results-oriented mindset, with a focus on maintaining the platform’s integrity through diligent risk management practices.

Benefits

We offer a competitive salary aligned with industry standards in Sri Lanka, along with a comprehensive benefits package that includes birthday leaves, professional development training, events and engagement programs, and global exposure. At NEXT Group, we foster a performance-driven culture, encouraging you to move fast, chase excellence, and thrive in a professional, balanced work environment within a global organization.