Job Overview

The Executive, Platform Technical Support plays a vital role in supporting the daily operations of the Platform Operation & Optimization Team. In this role, you will monitor and track platform performance, ensure timely resolution and communication of technical issues, coordinate with third parties, and contribute to technical copywriting efforts. You will also play an integral part in improving the overall efficiency and effectiveness of platform operations. This dynamic role offers significant growth opportunities in an innovative environment, ideal for individuals eager to develop their technical and operational expertise.

Key Responsibilities

• Ensure timely identification and resolution of customer technical issues, maintaining high standards of service and communication.
• Monitor and track the performance of trading platforms and systems, proactively identifying and escalating issues to prevent operational disruptions.
• Conduct thorough research on current market trends, documenting findings and analyzing data to inform strategies for continuous operational improvement.
• Facilitate effective communication and coordination with third-party service providers, including organizing meetings and documenting key outcomes.
• Execute technical copywriting tasks with precision, producing clear and impactful materials that support the team's objectives.
• Participate actively in a variety of ad-hoc projects and tasks, showcasing adaptability and a strong capacity to multitask effectively.

Required Qualifications

• Having a degree is not necessary; however, possession of a Bachelor's degree will be considered an advantage.
• 0-1 years of experience in the relevant field (Freshers are highly encouraged to apply).
• Strong written and verbal communication skills in English, capable of presenting information clearly and concisely.
• Excellent analytical and problem-solving skills, with a high level of attention to detail.
• Open to different opinions, perspectives, ideas, and strategies.
• Proficient with Google Sheets/Excel, ClickUp/Notion, and AI tools (e.g. ChatGPT), and capable of quickly learning and applying new technologies.
• Able to perform effectively under pressure, maintaining professionalism and composure in stressful situations.
• A strong interest in financial markets, trading, and risk management, with a keen interest in continuous learning and development.
• Contributory to fostering and sustaining a positive, vibrant team culture, encouraging collaboration and team engagement.

Preferred Skills

• Ability to work independently and remain self-motivated, ensuring tasks are completed with minimal supervision.
• Commitment to maintaining accuracy and delivering high-quality results under tight deadlines.
• Creative problem-solving abilities with a proactive approach to identifying innovative solutions.
• Strong interpersonal skills with the ability to build relationships in diverse environments.
• A results-oriented mindset, with a focus on maintaining the platform’s integrity through diligent risk management practices.

Benefits

We offer a competitive salary aligned with industry standards in Sri Lanka, along with a comprehensive benefits package that includes birthday leaves, professional development training, events and engagement programs, and global exposure. At NEXT Group, we foster a performance-driven culture, encouraging you to move fast, chase excellence, and thrive in a professional, balanced work environment within a global organization.